RESPONSIBILITIES:
•Manage Salesforce instances, including but not limited to, the creation of sandboxes (following Hughes naming conventions,) monitoring usage and capacity, troubleshooting and configuration, account creation and auditing
•Release code to different sandboxes and production, following the Hughes Salesforce release methodology with ANT scripts, Continuous Integration, and Jenkins
•Manage Atlassian Cloud environment, including but not limited to, the creation or renaming of branches in BitBucket, account management and monitoring usage and capacity for the other applications there (Jira, Crowd, Confluence and Bamboo)
•Work with developers in troubleshooting releases on Salesforce and interface with the Salesforce organization for support, as needed
QUALIFICATIONS AND EXPERIENCE
• Demonstrated knowledge of profile, role and permission set management
•Attention to meticulous detail, with the ability to rapidly communicate and implement paths to resolution
•Ability to survey the environment regularly and make recommendations for improvements in tools that are used and/or applications to complement the Salesforce instances
•Experience with a number of Salesforce managed apps, including CTI solutions, Conga, Marketo, Marketing Cloud, Discover Org, Adobe Sign, InsideSales and others is preferred
•Must be able to interface positively with business users and development teams, to troubleshoot a wide range of technical and perceived issues
•Must have experience working on multiple projects simultaneously
•Should have strong interpersonal skills to complement the above technical expertise, and have experience working in small to medium size project teams (3-10 team members)
•Salesforce Certified Administrator and Advanced Administrator certifications
•Experience with data deduplication such duplicate and matching rules, or use of deduplication software such as CRMFusion DemandTools
•Manage data migration into Salesforce
•Experience in continuous integration/continuous delivery (CI/CD) automation, configure Jenkins jobs, deploy code and configurations to multiple instances/orgs
•Knowledge in Salesforce DX
